Shipping policy

Shipping costs

Shipping within the USA is free on every order. Any other applicable shipping costs will be clearly displayed at checkout before you complete your purchase.

Processing and delivery

Orders are reviewed and prepared for shipment before dispatch. Once your order has been shipped, you will receive tracking information so you can follow its progress.

Delivery times are estimates and may vary depending on your location, carrier delays, holidays, weather conditions, customs processing, or other circumstances outside our control.

Tracking your order

Once tracking information becomes available, it will be sent using the contact information provided with your order.

Please allow some time for tracking information to update after your order has been dispatched.

Shipping address

Please make sure your shipping information is complete and accurate before placing your order. This includes your full name, street address, apartment or unit number where applicable, city, state or region, and ZIP or postal code.

If you notice an error in your shipping address, contact Averroshop as soon as possible. We cannot guarantee that changes can be made once an order has entered fulfillment or has been shipped.

Averroshop is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

International orders

International customers are responsible for providing any information required for customs clearance in their destination country.

Import duties, taxes, customs charges, or other fees imposed by the destination country may be the customer's responsibility unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays that are outside Averroshop's control.

Shipping protection

When shipping protection is available at checkout, customers may add it to their order for additional protection against eligible loss, theft, or damage while the package is in transit.

If a protected shipment is lost, stolen, or damaged during transit, please contact Averroshop so we can review the issue and determine the appropriate replacement or refund.

Lost or damaged shipments

If your package appears to be lost or arrives damaged, please contact Averroshop customer support as soon as possible.

Include your order number and a description of the issue. For damaged packages or products, please also provide clear photographs of the package and item when possible.

We will review the situation and work with you to determine the appropriate resolution.